Terms & Conditions
Welcome
Our plants are guaranteed to be top quality and true to name. We take great care in packing them well. When you receive your box, unpack plants immediately (and carefully) and water thoroughly.
All claims must be made immediately upon receipt of your order. If we have made a mistake we will do our best to correct the situation.
My Gardening House does not assume responsibility for plants damaged in transit. When damage is apparent, claims must be filed with the carrier. All orders are shipped Priority Mail and comes with a $50.00 insurance claim with the carrier.
In no case will our liability exceed the price of plants purchased.
If you have any questions, or would like to see what you will be receiving, please request a photo of the product at any time by asking in conversations. I will send a photo of the exact plant that will be shipped to you. I want you to be happy with your purchase with My Gardening House.
Our shop offers you an option to purchase a heat pack, so don't forget to purchase a heat pack in the winter months. We are not responsible for damage due to cold weather.
Payments
Payment: Credit cards are charged at time of shipping. However, we do charge cards if an order is held due to weather conditions.
We list the quantity of the plants we have in stock and we strive to keep an accurate inventory. However, some plants will occasionally be out of stock. Out of stock plants will be deleted from your order before shipping. We do not substitute for out of stock plants unless you indicate which plants to substitute when you place your order.
Payment is due at time of order. We accept Visa and MasterCard through PayPal. Personal checks and money orders are to be mailed to My Gardening House 16995 W. Greenleaf Lane Conroe, Texas 77306. Orders purchased with personal checks will be held 7 days to ensure check clearance, unless cleared through PayPal. . Credit cards will be processed when we send your order. Don't forget to include shipping charges. No cash, please unless plants are picked up at nursery.
Shipping
Unless requested otherwise by the customer, we ship the majority of our plants by US Priority Mail. If time is of essence, or weather and plant growth dictates,
We ship our plants at the proper planting time in your area according to the USDA Hardiness Zone Map. All orders require a street address. Unfortunately, we are unable to ship to APO/FPO military address or Post Office address.
We do not ship to PO Boxes. Please let us know prior to ordering if UPS does not deliver to your address.
We ship plants all year. However, we recommend shipping to your area only when minimum night temperatures are consistently above 42 degrees F. Damage due to cold temperatures and delays is at customer’s risk. Please let us know if you would like us to hold your order until warmer weather in spring. Note that some plants are only available seasonally and we may not be able to reserve some plants for long periods. We will notify you if this is the case.
We do accept orders by mail. Shipping cost can be calculated by entering your plants into the shopping cart and then inputting your zip code or you can contact us for the shipping cost. Please contact us if you want to confirm plant availability before ordering. Texas residents must include 8.25% sales tax.
We do not ship plants outside the US. Prices are subject to change without notice. We do not sell wholesale.
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
My Gardening House does not assume responsibility for plants damaged in transit. When damage is apparent, claims must be filed with the carrier. All orders are shipped Priority Mail and comes with a $50.00 insurance claim with the carrier.
If damage to plants is due to poor packing it must be reported upon receipt of shipment.
In no case will our liability exceed the price of plants purchased.